The Sydney Airport Fast Passenger Processing biometric project involved, the inception, planning, design, development, operation, and assessment of the world's first non-government in-production integrated check in and biometric platform. Coupled with automation, the project sought to validate identity using a passenger face and integrated to run through the standard airline check-in and boarding process. Avatas were responsible for this project in all phases of its life cycle, including all development and implementation works, support, maintenance, and data analytics behind the use of this system. The project involved the whole departures journey, including automated check-in, bag-drop, security screening, departing immigration (government interface), airline lounge access and automated self-boarding.



In 2006, the Australian Federal Government (then as Australian Customs and Border Protection) commenced a national roll out of the world’s first automated biometric immigration clearance system – SmartGates. The system involved the integration of the Federal immigration clearance systems with the new automated technology, followed by significant changes to operational processes, spatial layouts at immigration processing sites and the interactions between staff and passengers. The project involved a national roll out initially to all international processing points in seaports and airports.
The project underwent multiple expansions over the following years and then saw the development of the departures program, which was again rolled out nationally over a 3-year period.
Members of the Avatas team were lead project managers for the roll out program for both arrivals and departures, managing and coordinating works from the early planning phases to implementation, where the assets were then handed over to support functions of the organisation.



The Business Research and Innovation Initiative (BRII) pilot program is an initiative set forth by the Department of Industry, Innovation, and Science with the ambition of driving innovation within small to medium enterprises (SMEs) and the government. It seeks to encourage the development of innovative solutions by SMEs to public policy and service delivery challenges. The BRII Challenge investigated by Avatas report was proposed by the DHS and aimed to find a secure, scalable, and innovative technological solution enabling fast digital identity verification for people experiencing family domestic violence. The solution needed to be able to securely share this information between trusted government and non-government organisations, to enable quick access to support for people in highly vulnerable circumstances.


Sydney Airport -

Security Transformation Project

The Department of Home Affairs, Division of Aviation and Maritime Security regulated the upgrade of all screening technologies for departing international travel, requiring such upgrades to occur by end 2020. The upgrades saw a move to a new technology based on Computed Tomography screening and automation, and Sydney Airport wished to understand the implications of this upgrade on its operations, staff and user experience, as well as the spatial and footprint requirements, new circulation and operational pathways, throughput performance and supporting building upgrades that would come with such systems. The checked baggage screening systems had to also be upgraded to CT technology, with the automated robotic baggage system needing to be integrated with the new screening units. Avatas were advisors and project managers for the program, specialising in technology advisory,  integration, trial procurement and management, trial assessment and documenting learning for future planning, operational practices, liaising on design into spaces and lane functionality.

Melbourne Airport - Biometric Pilot Project

Melbourne Airport were seeking to examine, develop a strategy and establish a business case for the integration of biometric technology to suit their business needs and future plans. As a specialist advisor, Avatas managed and contributed to the delivery of the pilot design and vendor procurement phases. This included the initial as-is state and system analysis phases, where the mission, core objectives, goals and ideation of the solution was workshopped by many contributing stakeholders, and set against the background of existing constraints, issues, and opportunities. In the same project, Avatas were also responsible for the development and facilitation of business requirements, conducting a process of discovery through what the business needed. This then followed onto a product or solution definition phase, which Avatas then facilitated to ensure the solution’s proposed concepts were feasible and actually contributed to addressing system and business requirements. Avatas also supported the market approach that Melbourne Airport made to the wider biometric supplier community, and in the subsequent evaluation of shortlisted candidates that could deliver the next stage of Melbourne Airport's biometric journey.

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  • Fast Passenger Processing

  • Check-in Hall strategy

  • Feasibility studies on the expansion of Arrival and Departure halls

  • Departures and Security Review options development

  • Arrivals Secondary Examination area modernisation and Process improvement design advice

  • Checked Baggage System performance and statistical analysis

  • Market survey for the Future travel state (Biometrics, Robotics, and AI)


  • T2 biometrics project - Business case strategy and concept design development

  • Passenger experience and cabin baggage screening performance and rectification plan


  • Seamless Traveller Project

  • DIBP SmartGate (1st Generation) -  Arrivals gate

  • DIBP SmartGate – Departures gate


  • Business case development for seamless travel initiative


  • Project management and project support services

  • Contract management and bid management review and execution strategy

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Sydney: Level 8, Central Terrace Building, 10 Arrival Ct, Mascot NSW 2020 

Sunshine Coast: 27 Sivyers Rd, Tinbeerwah QLD 4563

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