Human systems integration supports the design and assessment of passenger flows through airports and the management of passenger behaviours and associated risks. Human factors techniques look in a more detailed way at the
interaction between people and their surroundings.
The variables we will consider in most implementations include:
Demographics of crowd
Wayfinding and signage
Types of physical space that the system is situated in
Processes and people movement
Customer sentiment analysis
Avatas have undertaken comprehensive change management roles in all the projects we have been involved in. Our services in this area include understanding change impact (human and organisational), engagement and training of staff and amendments to policy and governing programs.